PAYMENTS
Deposits are accepted towards Website Projects ONLY. Deposits are due prior to the start of the project. The remaining balance is due by the time of completion. You will not be given access to your website until balance is PAID IN FULL. You will have up to 7 days to make final payment after project completion or a late fee of $30 will be applied. After the 10th day, the account will be deactivated if balance isn't paid. You will not be allowed to use and or promote Hunter Norman Graphics.
Excluding website projects rates must be paid in full before service can begin.
CANCELLATIONS AND REFUNDS
You can't make cancellations at any time once you've paid for services. Please keep in mind that any payment/deposits made can not be refunded.
PORTFOLIO AND WEBSITE CREDIT
I reserve the right to add completed projects to my portfolio and a website credit to the footer of your website. If there is a privacy issue involved, please inform me.
COPYRIGHT FOR ARTWORK
Graphic designs created by me are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Please note that I reserve the right to use stock and AI-generated images in my projects. Any concepts that are not chosen and paid for will be a violation of Hunter Norman Graphics rights if they are used elsewhere.
REVISIONS
Revisions are included in all of my design services. I can only revise twice free of charge. After the 2nd revision, additional fees must be paid prior.
ABANDONED PROJECTS
A project will be considered abandoned if I have not heard from you in 14 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If I have not heard from you and you contact me after the 14th day, an additional start up fee will be applied.
PRINTING
I don't print but if you choose too, note that some designs may print differently in color, then what you view on your computer screen. This is due to the fact that each computer screen tint is different and printer machines can print hues differently.
COMMUNICATION
Effective communication is paramount. Throughout our collaboration, I will provide regular progress updates. I encourage you to communicate with me via email to maintain a comprehensive record of our consultations. Please feel free to submit inquiries at your convenience, noting that responses will be provided during business hours, contingent upon the matter's urgency or complexity.
For legal, organizational, and efficiency purposes, all project-related correspondence must be conducted via email. In select circumstances, text support may be offered; however, sensitive discussions, such as financial objectives, will be addressed exclusively through email. Consistent email communication generates a digital paper trail, mitigating potential miscommunications and complications. Scheduled phone consultations are limited to 30-minutes each.
Regardless of contract signature status, clients must adhere to these policies. It is imperative that you carefully read and understand the terms of service before proceeding with your first deposit. Should you have any inquiries, please do not hesitate to ask prior to accepting this policy.
